Buying your first hot tub does not have to be a bewildering or intimidating experience.
With so many different brands and options available it is difficult to compare apples to apples. Over the last few years the hot tub industry has paid a disproportionate amount of attention to aesthetic appeal. Since potential buyers seem more concerned with cosmetics than functionality and construction, it’s the cheapest and surest way to attract potential buyers.
But often these beautiful looking tubs are not constructed or designed to very high standards. Their shells are weaker, the plumbing is substandard, the skirting is more flimsy and the motors don’t last as long. Don’t be fooled by these little tricks of the trade. We thought we would try and make it a little easier with a few suggestions. Make a simple checklist with items such as, where will the hot tub go, what size, who will use the tub, and budget. Many customers also determine what’s important to them; here are some things they have said… Locally made Product, Service/ Guarantee, Years in business, Comfort – This one should be focused on more. If you can’t sit in it and try all the seats then you shouldn’t buy it. Who would even consider purchasing a car with out a test drive? A hot tub is a very important and personal purchase like a car, mattress or sofa one has to be sure it’s comfortable and right for them.
One of the best sources of information are friends and family who have already purchased. Find out what they purchased, where they purchased, and why they purchased. Find out if the company and the product have lived up to their expectations. The internet also has an enormous amount of information available. See what other people are saying about specific brands you may be interested in. Try and narrow it down to 2 or 3 brands, if you try to research more you will definitely become confused and frustrated.
You may also find some interesting information at the Better Business Bureau (http://www.bbbvan.org/index.php ) about the company you are considering purchasing from.
Make an appointment and have a trained professional come to your home and survey the location. Also determine best delivery routs, electrical location, and exact positioning of the hot tub. This is also a great opportunity for you to ask anymore questions you may have thought of.
Before you make your final decision ask to see a copy of the guarantee. Make sure you fully understand what is covered and for how long. Some companies have warranties that sound better on the surface, however when you start reading through it you find several limitations. Some limited warranties even go as far as charging customers a call out fee to come and repair a part under warranty.